Customer Service Representative

Cleveland, England, United Kingdom
As a Customer Service Representative, you’ll be organised, proactive and confident managing a varied workload.
You’ll be comfortable balancing multiple priorities, communicating clearly with different stakeholders, and taking ownership of your work to ensure tasks are completed accurately and on time.l

This role would suit someone looking to build on their customer service experience within a more structured, technical environment.
You’ll play a central role in supporting customers and internal teams, ensuring enquiries are handled efficiently and work is delivered to a high standard. You’ll be trusted to manage your own workload, while receiving training and support to develop your technical knowledge over time.
Find out more and apply here: https://hcog.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/14110?keyword=customer+service&mode=location

Key activities:

Handling inbound and outbound client enquiries via telephone and email, including technical and production-related queries
Checking and validating client-submitted data and samples against required standards
Supporting customers with report queries, including explaining technical information clearly
Completing all tasks accurately and within agreed timelines
Setting up and maintaining client accounts on internal systems
Supporting investigations into service or collection-related queries
Selecting appropriate tests, completing final checks and issuing reports (full training provided)
Ensuring all work meets customer requirements, quality standards and company procedures
Communicating clearly and professionally with both customers and colleagues
Working with internal and external stakeholders to ensure smooth delivery of services
Building strong working relationships to support effective collaboration
Supporting multiple teams to ensure work is delivered to a high standard and within agreed timescales

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